Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the neko99 platform located at https://neko99.cam, including the website, mobile-optimized interface, and all associated services. neko99 operates as an online gaming platform serving Indonesian players with services including online casino games, live dealer experiences, sports betting on football (BRI Liga 1, EPL, La Liga, Serie A, Champions League), traditional Indonesian games including togel (lottery) and sabung ayam (cockfighting), and related gaming offerings.

We recognize that privacy is a fundamental right and take our responsibility to protect your personal information seriously. This policy is designed to help you understand our data practices in clear, accessible language. If you have questions about any aspect of this Privacy Policy, please contact our customer support team at [email protected] or via 24/7 live chat.

By creating an account, depositing funds, placing wagers, or otherwise using the neko99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

To provide our services, comply with legal obligations, and ensure platform security, neko99 collects various types of information from users:

2.1 Information You Provide Directly

When you register for an account on neko99, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification documents (Indonesian KTP, passport, or driver's license).
• Contact Information: Email address, phone number, and residential address (required for KYC verification and withdrawal processing).
• Account Credentials: Username, password, and security questions used to access your account.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia, Bank Permata) or e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals.
• Verification Documents: Copies of government-issued ID, proof of address documents, and selfie photographs submitted during KYC (Know Your Customer) verification to comply with anti-money laundering regulations and age verification requirements (21+ strictly enforced).
• Communication Records: Content of messages, emails, live chat transcripts, and WhatsApp conversations you have with our customer support team.

2.2 Information Collected Automatically

When you access and use the neko99 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring/exit pages, date and time stamps, and interaction with platform features.
• Gameplay Data: Bets placed, games played, wager amounts, winnings and losses, bonus claims, tournament participation, deposit and withdrawal history, and account balance changes.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with geographic restrictions and provide localized services (we do not collect precise GPS coordinates).
• Cookie Data: Information stored in cookies and similar tracking technologies (see Section 7 for detailed cookie policy).

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction verification and fraud detection information from Indonesian banks and e-wallet providers.
• Identity Verification Services: Confirmation of identity document authenticity from third-party KYC verification providers.
• Fraud Prevention Services: Risk assessment data from fraud detection and prevention partners to protect against account takeovers, bonus abuse, and money laundering.
• Marketing Partners: Information about how you found neko99 (referral sources, affiliate links, advertising campaigns) to measure marketing effectiveness.

3. How We Use Your Information

neko99 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and other financial transactions through BCA, BRI, BNI, Mandiri, and other supported Indonesian payment methods.
• Enabling you to place wagers on casino games, live dealer tables, sports betting markets, and traditional Indonesian games.
• Managing bonus offers, promotions, cashback, and loyalty rewards.
• Providing customer support via live chat, WhatsApp, email, and in-app messaging.
• Communicating important account-related information including deposit confirmations, withdrawal status updates, bonus activations, and security alerts.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement strictly enforced) through KYC procedures to prevent underage gambling.
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations by monitoring transactions for suspicious patterns.
• Maintaining records required by gaming regulators and licensing authorities.
• Responding to legal processes such as court orders, subpoenas, or government requests.
• Enforcing our Terms & Conditions and investigating potential violations including bonus abuse, multiple accounts, and fraudulent activity.

3.3 Security and Fraud Prevention

• Detecting and preventing fraud, account takeovers, payment fraud, and other security threats.
• Identifying and blocking suspicious betting patterns, collusion, match-fixing involvement, and advantage play.
• Monitoring for bonus abuse, multiple account creation, and violation of terms.
• Protecting the integrity of games through analysis of gameplay data and detection of cheating software or bots.

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve platform functionality, game offerings, and user experience.
• Testing new features, conducting A/B testing, and optimizing platform performance.
• Understanding which games, sports betting markets, and features are most popular with Indonesian players.
• Improving customer support quality by reviewing support interactions and identifying common issues.

3.5 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, special bonuses, tournament announcements, and exclusive offers (you can opt out at any time).
• Providing personalized bonus offers and promotions based on your gaming preferences and activity level.
• Informing you about changes to our services, new features, or important platform updates.
• Conducting satisfaction surveys and requesting feedback to improve our services.

4. Information Sharing and Disclosure

neko99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties under specific circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• KYC Verification Providers: Third-party identity verification services that confirm the authenticity of your government-issued ID documents.
• Game Providers: Software providers who supply casino games, live dealer experiences, and gaming content.
• Customer Support Tools: Live chat software providers, email service providers, and ticketing systems used to deliver customer support.
• Fraud Prevention Services: Security and fraud detection companies that help us protect against fraudulent activity and maintain platform integrity.

All service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when:

• Required by applicable law, regulation, legal process, or enforceable government request.
• Necessary to comply with gaming licensing requirements or regulatory investigations.
• Required to enforce our Terms & Conditions or investigate potential violations.
• Necessary to detect, prevent, or address fraud, security issues, or technical problems.
• Required to protect the rights, property, or safety of neko99, our users, or the public as required or permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

neko99 takes the security of your personal information extremely seriously and implements industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of data:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same security standard used by major Indonesian banks.
• Secure Servers: Personal information is stored on secure servers located in data centers with physical security controls, restricted access, and environmental safeguards.
• Firewalls and Intrusion Detection: Multi-layered firewall protection and intrusion detection systems monitor and block malicious traffic.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: Our platform undergoes regular security assessments, vulnerability scans, and penetration testing by independent security experts.

5.2 Organizational Security Measures

• Access Controls: Personal information is accessible only to authorized employees and service providers who require access to perform their job functions.
• Employee Training: All staff members receive regular training on data protection, privacy practices, and security protocols.
• Confidentiality Agreements: Employees and contractors with access to personal information are bound by strict confidentiality obligations.
• Incident Response: We maintain a security incident response plan to quickly identify, contain, and remediate data breaches or security incidents.

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with others.
• Log out of your account when using shared or public devices.
• Be cautious of phishing emails or fraudulent websites impersonating neko99.
• Notify us immediately via [email protected] or live chat if you suspect unauthorized access to your account.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

neko99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account remains active, we retain all personal information, transaction history, gameplay data, and communication records necessary to provide services and maintain account security.

6.2 Closed Account Data

After you close your account (either voluntarily or due to termination by neko99), we retain certain information for the following periods:

• Financial Records: Transaction history, deposits, withdrawals, and betting records are retained for a minimum of 7 years to comply with anti-money laundering regulations and tax reporting requirements.
• Identity Verification Documents: KYC documents (ID copies, proof of address) are retained for 7 years after account closure for regulatory compliance.
• Communication Records: Customer support interactions and correspondence are retained for 5 years for dispute resolution and quality assurance purposes.
• Security and Fraud Data: Information related to fraud investigations, security incidents, or Terms & Conditions violations may be retained indefinitely to protect the platform and other users.

6.3 Data Deletion

After the applicable retention period expires and there is no legal obligation to retain the information, personal data is securely deleted or anonymized such that it can no longer identify you.

7. Cookies and Tracking Technologies

neko99 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including maintaining your login session, processing transactions, and ensuring security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the platform, which pages are visited most often, and error messages received. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, display settings, and game favorites to provide a more personalized experience.
• Advertising Cookies: Track your browsing habits to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising partners.

7.2 Managing Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the neko99 platform, including login functionality and personalized content.

To manage cookies, consult your browser's help documentation. Note that blocking essential cookies will prevent you from using the neko99 platform.

8. Your Privacy Rights

neko99 respects your privacy rights and provides you with control over your personal information. Depending on your jurisdiction, you may have the following rights:

8.1 Right to Access

You have the right to request confirmation of whether we process your personal information and to receive a copy of the personal data we hold about you. To request access, contact our customer support team at [email protected] with the subject line "Data Access Request."

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance with changes that cannot be made independently.

8.3 Right to Deletion

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations (e.g., financial records for 7 years under anti-money laundering laws).

8.4 Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or contacting customer support.

8.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

8.8 Exercising Your Rights

To exercise any of these rights, contact our customer support team via email at [email protected], 24/7 live chat, or WhatsApp at +62 812-3456-7890. We will respond to your request within 30 days. To protect your privacy, we may require verification of your identity before fulfilling requests.

9. Children's Privacy

The neko99 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information and terminate the account.

During registration and upon first withdrawal, all users must verify their age by submitting a government-issued identification document (Indonesian KTP, passport, or driver's license) showing their date of birth. This KYC (Know Your Customer) verification process is mandatory and strictly enforced.

If you are a parent or guardian and believe that your child under 21 has provided personal information to neko99, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

neko99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date.
• Sending an email notification to the email address associated with your account (if the changes are significant).
• Displaying a prominent notice on the neko99 platform upon your next login.

Your continued use of the neko99 platform after the effective date of the updated Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If you do not agree with any changes to this Privacy Policy, you must discontinue use of the platform and close your account.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team through the following channels:

• Email: [email protected] (responses typically within 6-12 hours)
• 24/7 Live Chat: Available directly on the platform with average response time under 90 seconds
• WhatsApp Support: +62 812-3456-7890 (available 08:00-01:00 WIB daily)
• In-App Messaging: Access support through your account dashboard for account-specific privacy inquiries

Our Indonesian-speaking support team is trained to assist with all privacy-related inquiries, data access requests, consent management, and account security concerns. We are committed to responding to all privacy inquiries promptly and resolving issues to your satisfaction.